At Medimish, we are committed to safeguarding your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services in Gurugram.

Please read this policy carefully. By using our services, you agree to the practices described herein.

1. Information We Collect

When you interact with Medimish, we may collect the following types of information:

a) Personal Information
We collect personal details such as your name, phone number, email address, residential address, and sometimes patient-related information (only as needed for service delivery).

b) Payment Information
To process your rental order, we may collect limited payment information like UPI ID or transaction references. We do not store your credit card or full banking details.

c) Technical Information
We may collect information such as IP address, browser type, device used, and pages visited. This helps us improve our website’s performance and user experience.

2. How We Use Your Information

We use your data for the following purposes:

• To process and deliver medical equipment orders

• To provide service updates and support

• To generate invoices and payment receipts

• To ensure compliance with local regulations

• To improve our services based on user feedback and analytics

We do not sell or rent your personal data to third parties for advertising purposes.

3. Information Sharing

Your personal information may be shared with:

• Logistics and technical staff for equipment delivery and setup

• Trusted service providers for payment processing or maintenance

• Legal authorities if required by law

All partners we work with are expected to follow strict confidentiality and data protection protocols.

4. Data Security

We take data security seriously. We use secure servers, encryption methods, and restricted access to ensure your information is protected. While we strive for 100% security, no system is entirely foolproof.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze visitor activity. You may disable cookies in your browser settings if you prefer not to share such data, though some features may be limited as a result.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete data

• Request deletion of your data

• Withdraw consent to marketing communication

• Object to the use of your data under certain circumstances

To exercise these rights, email us at support@medimish.com.

7. Data Retention

We retain your data for as long as needed to fulfill rental services and comply with legal obligations. After that, your data will be securely deleted or anonymized.

8. Third-Party Websites

Our site may link to third-party services (such as payment gateways). We are not responsible for their privacy practices. Please review their privacy policies before sharing your data.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18 years of age. If we learn that we’ve collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date. Continued use of our services implies acceptance of the revised policy.